Deskruby answers your team’s questions from your own documents: how to reply to a customer, how to do the job, and what you would decide. Every answer shows where it came from.
Yes — with only 3 hours' notice, the cancellation falls under the less-than-24-hours rule, so we charge 50% of the fee. (The full-fee charge and the one-time first no-show waiver apply only to patients who don't show up and don't tell us, not to cancellations.)
Patients can cancel or move an appointment for free with at least 24 hours' notice. With less than 24 hours' notice, we charge 50% of the fee.
Harbour Physio · Physio clinic
Answers from your policies, with the source, and a reply ready to send. Your team checks it and sends it.
A patient cancelled 3 hours before their appointment. Do we charge them?
Fieldwork Studio · Design agency
They ask Deskruby how things work here, as often as they need.
It's my first day. What do I do first?
Start by accepting your invitations to Slack, Asana and Google Drive. Then read the Brand voice guide and the first week guide, post a short hello in the #team channel on Slack, and join Riley's 45-minute client walkthrough at 11:00.First week guide
Accept your invites to Slack, Asana and Google Drive. Read the Brand voice guide and this guide. Post a short hello in #team on Slack. Then join Riley's 45-minute client walkthrough at 11:00.
Lantern Coaching · Coaching business
Write down how you decide once. Your team asks what you would do.
A member is upset because their coach was 15 minutes late to a 1:1 call. What would Sam do?
The 15-minute lateness crosses the threshold: when a coach is more than 10 minutes late to a 1:1 call, the member gets the call again plus 15 extra minutes. Report it to the coach and Priya the same day.How Sam decides
For the upset member, Sam's approach would be to listen first without arguing and say sorry for what went wrong, even if it was not your fault. Since the company made the mistake, you could offer a goodwill gesture worth up to $100 without asking Sam, such as an extra 1:1 call. If the member is still unhappy, tell them Sam will message them by the end of the next working day.How Sam decidesHow Sam decides
If the situation falls outside the rules or the member stays upset, read "How Sam decides" first and then message Sam.First week guide
If a coach is more than 10 minutes late to a 1:1 call, or misses it, the member gets the call again plus 15 extra minutes. Tell the coach and Priya the same day.
Click the source to read the exact passage. The words it used are marked.
A refund isn't available at 20 days — members can only cancel for a full refund within 14 days of their start date, and after that refunds are not available.
Members can cancel for a full refund within 14 days of their start date. After 14 days, refunds are not available. See "Do-the-work guarantee" and "Pausing" below for what we can offer instead.
If your documents don’t cover a question, Deskruby says so and points to the closest documents. It doesn’t guess.
I don’t have enough information in the available documents to answer that yet. Try naming the feature or policy you mean, or open one of these documents:
Friendly or professional, short or standard. Drafts leave out prices and promises your documents don’t make.
Each Space has its own documents and starter questions. A question in one Space never reads another Space’s documents.
PDF, Word, Markdown and text files. Staff can also attach a screenshot of the customer’s message.
Team chats are shared, so nobody asks the same thing twice. The owner can make chats private.
Ask a question, open the source, check the passage, and copy the reply.
First, a 30‑minute call.
Then your documents go in.
Then your team joins by email link.
Then they ask Deskruby, not you.
What it costs | Starter$35 a month, USD | Each extra person$6 a month |
|---|---|---|
| People | 5 | 1 more |
| Questions a month | 5,000, shared by the team | 1,000 more |
| Spaces | 1 | No change |
| Setup | 30-minute call with us | Not needed |
| At the limit | Emails at 80% and 100%. No extra charges. | Same |
| Book a setup call | Ask about a bigger team |
$35 a month, USD
Not yet. Deskruby is invite-only. Book a call and we set up your team with you.
Only from the documents your team adds. Every line links to the passage it came from.
Deskruby says it doesn’t have enough information and points to the closest documents. It doesn’t guess.
The owner gets an email at 80% and 100%. At the limit, new questions wait until next month. There are no extra charges.
PDF, Word, Markdown and text. In chats, staff can also attach screenshots (PNG, JPEG or WebP).
With a link sent to their email. You invite each person, and there are no passwords.
Yes, from what you write down. Add notes on how you decide, such as refunds or upset customers, and Deskruby answers from them. If your notes don’t cover a question, it says so.
Yes. Add your guides and checklists. New people ask how things work as often as they need, and each answer shows the guide it came from.
Yes. The owner can download all team data as a zip file.
Not yet. Deskruby is invite-only. Book a call and we set up your team with you.